Kaizen care
Liver, Gastro & Advanced Endoscopy Center
We know you might have questions about your visit, the procedures we offer, or how to prepare for an appointment. That’s why we’ve compiled a list of the most commonly asked questions to make your experience at Kaizen Care smooth and stress-free.
Kaizen Care is located in " Jai Mata Di Plaza, Opp. St. Vincent Pallotti School, Mangla Chowk, Ganga Nagar, Bilaspur, Chhattisgarh, 495001". For the exact address and directions, visit our Contact Us page
Contact UsWe are open for consultation between below mentioned time:
Monday
to Saturday: 7:00 AM – 9:00 PM
Sunday: Closed
Early morning to late evening timings help working patients and students conveniently schedule visits.
You can book an appointment by calling +91 86024 00189 or sending a WhatsApp message to the same number.
Walk-ins may be accepted depending on availability, but prior booking is recommended.
Yes, we offer online consultations or teleconsultations for patients who cannot visit the clinic. However, for a comprehensive checkup and accurate diagnosis, we recommend visiting the clinic in person.
No referral is required to book an appointment with us. Simply contact us, and we’ll assist you.
Yes. If you have past lab tests, ultrasound/CT/MRI reports, previous endoscopy/colonoscopy reports, or prescriptions, please bring them.
These help the doctor make faster, more accurate diagnoses.
A typical consultation lasts 10–20 minutes, depending on the complexity of your symptoms and the need for additional evaluation.
Yes. Pediatric gastro cases are evaluated carefully, and child-friendly diagnostic options are available when needed.
Consultations are available in Hindi and English, ensuring comfortable communication for local and out-of-city patients.
Yes. Convenient parking is available near the clinic premises at Mangla Chowk, making it easy for patients and caregivers to reach us.
Yes. You may bring a family member or caregiver for support.
For procedures involving sedation, having an attendant is required.
Yes. Kaizen Care specializes in evaluating and treating all digestive symptoms including acidity (GERD), gas, bloating, IBS, infections, and more.
If you experience severe abdominal pain, vomiting blood, black stools, jaundice, or dehydration, call us immediately.
For life-threatening conditions, visit the nearest emergency hospital.
Most patients get same-day appointments, especially for urgent digestive issues. Call early in the day for faster scheduling.
Yes. You can bring outside reports, scans, and prescriptions for a second opinion, especially for liver disease, pancreatitis, or IBD.
At this time, we do not accept insurance.
We accept cash, credit/debit cards, and UPI for your convenience.
Yes. We provide detailed medical receipts for all consultations and procedures.
You can call +91 86024 00189 or message us on WhatsApp to book your consultation.
Yes. Same-day appointments are often available, especially for urgent digestive or liver-related issues.
Yes. You can reschedule or cancel by informing the clinic at least 24 hours in advance.
Yes. Kaizen Care offers free follow-up consultations for 7 days from the date of your initial visit.
Yes. Charges for procedures like endoscopy, colonoscopy, capsule endoscopy etc., are explained clearly in advance.
Yes. Pre-payment via UPI or online transfer is available for your convenience.
Yes. You can book visits for parents, children, or relatives on their behalf.
Yes. A consultation is necessary to evaluate your condition and determine whether a procedure is required.
Sometimes yes — depending on the type of procedure.
Procedures like colonoscopy or Capsule Endoscopy need preparation, so they may require advance scheduling.
We diagnose and manage a wide range of digestive issues including acidity (GERD), gas and bloating, IBS, IBD, constipation, diarrhea, stomach ulcers, infections, and abdominal pain. Visit our Services page for a complete list.
Yes. We provide complete care for fatty liver, hepatitis A–E, alcoholic liver disease, jaundice, cirrhosis, and liver failure.
We also offer liver transplant consultation and guidance.
Yes. Kaizen Care treats acute pancreatitis, chronic pancreatitis, pancreatic insufficiency, gallstone-related pancreatitis, and offers evaluation for pancreatic cancer.
We offer a full range of diagnostic and therapeutic endoscopy services, including:
- Upper GI Endoscopy (Gastroscopy)
- Colonoscopy
- ERCP (for bile duct & pancreatic duct disorders)
- Endoscopic Ultrasound (EUS)
- Therapeutic endoscopy (polypectomy, band ligation, APC)
- Foreign body removal
Upper GI endoscopy helps diagnose symptoms such as acidity, nausea, ulcers, bleeding, difficulty swallowing, and upper abdominal pain.
Colonoscopy is advised for chronic constipation, unexplained bleeding, changes in bowel habits, screening for polyps, and evaluation of IBD or colon cancer risk.
Yes. Capsule Endoscopy is available for evaluating the small intestine, especially for unexplained bleeding, anemia, suspected Crohn’s disease, and obscure GI symptoms.
Most procedures are done with mild sedation to ensure comfort. Your doctor will explain the sedation process beforehand.
Most reports are provided on the same day.
If a biopsy is taken, the results typically take 3–5 working days.
Yes. We offer advanced therapeutic procedures such as polypectomy, band ligation, foreign body removal, and Argon Plasma Coagulation (APC) for GI bleeding.
Yes. A consultation is required to evaluate symptoms, decide the correct test, and explain preparation guidelines.
Pediatric endoscopy may be performed after evaluating the child’s symptoms and ensuring safety suitability.
Yes. You can bring CT/MRI scans, blood tests, endoscopy/colonoscopy images, or prescriptions for a detailed second opinion.
Yes. ERCP is performed for bile duct stones, strictures, jaundice, pancreas-related blockages, and stent placement.
Yes. During your consultation, the doctor will recommend the most appropriate test or procedure based on your symptoms and medical history.
You will need to follow a clear-liquid diet and take a bowel-cleansing solution as instructed. Preparation is essential for accurate results. Detailed steps are provided during your appointment.
Yes. Avoid food and liquids for 6–8 hours before the procedure. This helps ensure a clear view of the stomach and prevents complications during the test.
You must fast for at least 8 hours before ERCP.
Inform the doctor if you take blood thinners, diabetes medications, or have heart/lung issues.
EUS typically requires overnight fasting.
If sedation is planned, you may need a family member to accompany you.
You may be advised to:
- Follow a liquid diet the day before
- Fast overnight
- Avoid antacids or iron tablets
- Your care team will share step-by-step instructions during scheduling.
Do not stop any medications unless the doctor advises.
Some drugs—like blood thinners, antiplatelets, or diabetes medicines—may require temporary adjustment.
For most procedures, no liquids should be consumed 6–8 hours before your appointment.
Your doctor will tell you if exceptions apply.
Yes, if sedation is involved (Endoscopy, Colonoscopy, ERCP, EUS).
You will not be allowed to drive or travel alone afterward.
Wear comfortable, loose clothing and avoid valuable jewelry.
This ensures comfort and quick preparation.
Yes. Bring all previous:
- Endoscopy/colonoscopy images
- CT/MRI scans
- Ultrasound reports
- Blood tests
These help the doctor compare and evaluate your progress.
Simple painkillers like paracetamol are generally safe, but avoid ibuprofen or aspirin unless approved by your doctor.
Arrive 30 minutes early to complete pre-procedure paperwork and preparation steps.
Yes. After booking, you will receive clear, written or verbal instructions tailored to your procedure type.
Inform the clinic immediately.
In some cases, the procedure may need to be rescheduled for your safety.
Some procedures may require advance fasting or specific preparation, so same-day scheduling is not always possible.
Your doctor will guide you accordingly.
You may experience mild throat irritation, bloating, or burping — this usually settles within a few hours.
If sedation was used, you may feel drowsy for the rest of the day.
Most patients feel completely normal within a few hours.
Mild gas, bloating, or discomfort is common and usually goes away the same day.
You may begin with light, soft foods once the sedation wears off and your doctor confirms it is safe.
Avoid spicy, oily, or heavy meals for the next 12–24 hours.
Yes. Sedation can cause drowsiness for several hours.
Do not drive, operate machinery, or travel alone on the day of your procedure.
Contact the clinic if you experience:
- Severe abdominal pain
- Persistent vomiting
- Fever or chills
- Blood in stool or vomit
- Difficulty breathing
These symptoms are uncommon but need urgent evaluation.
Most endoscopy and colonoscopy reports are given the same day. Biopsy reports, if taken, may take 3–5 working days.
You may resume normal activities the same day or next morning, depending on sedation.
Avoid strenuous exercise, heavy lifting, and driving on the day of the procedure.
After ERCP, mild throat soreness or bloating is normal.
Your doctor may advise temporary dietary restrictions and observation for signs like abdominal pain or fever.
You may resume light activity immediately. The capsule will be passed naturally in your stool. Avoid MRI until you are sure the capsule has passed.
Yes. Most patients return to work the next day unless the doctor advises otherwise.
Your doctor will guide you, especially if biopsies were taken.
Blood thinners may need temporary adjustment.
Start with liquids or soft foods and slowly return to a normal diet based on your comfort and doctor’s advice.
Yes. Showering is safe.
If you had an IV line, avoid vigorous rubbing on that area.
Yes. Gas used during the procedure can cause temporary bloating or discomfort.
Walking helps relieve it faster.
Yes — especially if:
- A biopsy was taken
- A polyp was removed
- You are on treatment for liver or pancreatic conditions
Follow-up visits within 7 days are free, as per your clinic’s policy.
Visit a gastro specialist if you experience:
- Persistent acidity or heartburn
- Frequent bloating or gas
- Ongoing stomach pain
- Irregular bowel habits
- Nausea, vomiting, or unexplained weight loss
- Blood in stool or vomiting blood
- Difficulty swallowing
These symptoms often need professional evaluation.
Yes. Blood in stool or black, tarry stools can indicate bleeding in the digestive tract.
Seek medical care immediately.
If acidity occurs more than twice a week, disrupts sleep, or does not improve with medication, it may indicate GERD and needs specialist evaluation.
Bloating combined with:
- Severe pain
- Vomiting
- Constipation lasting over a week
- Weight loss
may indicate infections, IBS, or other conditions that need diagnosis.
See a doctor if you have:
- Constipation lasting more than 2 weeks
- Blood with stools
- Severe abdominal pain
- Unexplained weight loss
These may require tests such as colonoscopy or ultrasound.
Diarrhea requires medical attention if it:
- Lasts more than 3 days
- Includes blood or mucus
- Causes dehydration
- Occurs with fever or severe cramping
Yes, especially if vomiting is accompanied by:
- Dehydration
- Blood
- Severe abdominal pain
- Yellowing of eyes/skin
These can indicate infections, ulcers, or liver disease.
If stomach pain is:
- Sudden and severe
- Located in the upper right or upper middle abdomen
- Associated with vomiting, fever, or jaundice
you should seek immediate medical help.
Yes. Jaundice may indicate hepatitis, bile duct obstruction, or liver disease.
Early evaluation helps prevent complications.
Yes. Sudden weight loss can signal digestive, liver, or pancreatic conditions that need urgent assessment.
Visit the clinic if bloating occurs daily or affects your lifestyle.
Chronic gas can be linked to IBS, food intolerance, infections, or acidity.
If fever accompanies diarrhea, vomiting, or abdominal pain, it may indicate an infection that requires treatment.
Yes. Trouble swallowing food or liquids needs prompt endoscopic evaluation.
Pregnant women should seek care if acidity becomes painful, constant, or is associated with vomiting.
Yes. Take your child to a specialist if they have:
- Persistent vomiting
- Diarrhea with dehydration
- Blood in stool
- Severe stomach pain
- Weight loss or jaundice
Avoid spicy foods, oily meals, tomatoes, citrus fruits, excessive tea/coffee, carbonated drinks, and late-night eating.
Small, frequent meals help reduce symptoms.
A healthy liver diet includes:
- High-fiber foods (vegetables, salads, whole grains)
- Lean proteins (dal, fish, egg whites, chicken)
- Reduced sugar and refined carbs
- Limited oil, ghee, and fried foods
Lifestyle changes like weight control & exercise are essential.
Eat easily digestible foods such as curd, bananas, oats, rice, and soft cooked vegetables.
Reduce intake of beans, cabbage, carbonated drinks, and deep-fried items.
Healthy habits include:
- Avoid lying down immediately after meals
- Eating 2–3 hours before bedtime
- Eating smaller, frequent meals
- Reducing caffeine and stress
- Maintaining a healthy weight
Many patients benefit from a low FODMAP diet, which limits gas-producing foods.
Hydration, fiber balance, and avoiding trigger foods (like dairy or spicy meals) improves symptoms.
Start with a BRAT diet (Banana, Rice, Apple, Toast), curd, khichdi, coconut water, and ORS.
Avoid milk, raw vegetables, spicy food, and heavy meals initially.
Include fiber-rich foods such as fruits, vegetables, oats, whole grains, and plenty of water.
Regular walking and hydration support bowel movement.
Choose non-spicy, non-acidic foods such as bananas, curd, boiled vegetables, coconut water, and soft foods.
Avoid alcohol, smoking, and NSAID painkillers unless prescribed.
Strictly avoid alcohol and greasy/fried foods.
Focus on a low-fat diet, small meals, and adequate hydration for long-term management.
Yes. Stress affects gut motility and digestion.
Yoga, meditation, and consistent sleep patterns can improve bloating, IBS, and acidity.
People with acidity, gastritis, liver disease, or pancreatitis should avoid prolonged fasting unless advised by a doctor.
Soft, bland, and easy-to-digest foods such as khichdi, curd, dal-rice, or soups are recommended for 12–24 hours.
Most adults need 2–3 liters of water daily unless advised otherwise due to medical conditions.
Yes. Alcohol can cause fatty liver, gastritis, pancreatitis, and worsen acidity.
Avoid alcohol if you have any liver or pancreatic condition.
Yes. Common triggers include milk, gluten, nuts, and foods containing preservatives.
An evaluation may be needed to identify triggers.
Dr. Sitendu Kumar Patel is a Gastroenterologist & Hepatologist specializing in digestive, liver, and pancreatic diseases, as well as advanced endoscopy procedures. He practices at Kaizen Care – Liver, Gastro & Advanced Endoscopy Center, Bilaspur.
Dr. Sitendu Kumar Patel holds the following medical qualifications:
- DNB (Gastroenterology & Hepatology) – Advanced specialty training
- MD (General Medicine)
- MBBS
He completed his DNB training at Max Super Speciality Hospital, Saket, New Delhi, and pursued his medical education at reputed institutions including NSCB Medical College (Jabalpur) and Shyam Shah Medical College (Rewa).
Dr. Patel is trained in a full range of diagnostic and therapeutic procedures, including:
- Gastroscopy (Upper GI Endoscopy)
- Colonoscopy
- ERCP
- Endoscopic Ultrasound (EUS)
- Therapeutic Endoscopy (polypectomy, banding, APC)
- Foreign Body Removal
- Capsule Endoscopy
Yes. Dr. Patel specializes in managing fatty liver, hepatitis, jaundice, cirrhosis, alcoholic liver disease, and liver failure, and provides liver transplant consultation when required.
Yes. He treats acute pancreatitis, chronic pancreatitis, pancreatic insufficiency, and evaluates suspected pancreatic cancer, with expertise in related endoscopic procedures.
Yes. He manages chronic digestive conditions such as IBS, Ulcerative Colitis, Crohn’s Disease, GERD, gastritis, and functional bowel disorders.
Consultations are available in Hindi and English, ensuring ease of communication for patients across Bilaspur and surrounding areas.
Yes. He is associated with:
- Indian Medical Association (IMA)
- Association of Physicians of India (API)
- American Society for Gastrointestinal Endoscopy (ASGE)
- American College of Gastroenterology (ACG)
- American Gastroenterological Association (AGA)
Yes. Dr. Patel evaluates and treats adults and children with digestive, liver, or pancreatic symptoms.
Pediatric cases are assessed carefully to determine appropriate procedures or tests.
His combination of advanced training, evidence-based approach, modern endoscopic skills, and a patient-first philosophy makes him a trusted choice for patients across Bilaspur, Chhattisgarh, and nearby districts.
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